Every Classy Artz piece is made to order. We start work as soon as your design is approved, and most pieces are customised for you. Please read this policy before you place an order.
After you order: consultation first
For personalised pieces, our designer contacts you, usually within 2 hours of your order, to plan the design with you: the words, colours, size and where the piece will be placed. Nothing is made until you approve the design proof.
If you ask for a different size or changes
The price you pay is for the design and size you selected. If you ask for a size that is not listed, or for changes such as more detail, extra elements or a richer finish, we tell you the price difference before we start. You can then choose to:
- pay the difference, and we make the piece as you asked;
- keep the size and design you paid for; or
- cancel the order before work starts (see below).
Cancellations
You can cancel your order before we start work. In that case we cancel the order and refund your payment after deducting the payment-gateway transaction charges and any GST or other tax already payable by us on the order. Because every piece is made for you, orders cannot be cancelled or refunded once work starts.
Refunds
Apart from a cancellation before work starts (above), we do not offer refunds. This includes advance and partial payments, COD advances on ready pieces, custom and ready designs, and bulk orders.
Returns and exchanges
We do not accept returns or exchanges, including for a change of mind or a different size or colour preference. Please check the product details, size and customisation carefully before ordering, and message us on WhatsApp if you have any doubt.
Photos before dispatch
Before we dispatch your order, we send you photos of your finished piece and of all the accessories included in the package, so you can see exactly what we are sending.
If your parcel arrives damaged or a product does not work
- Record one continuous, uncut video while opening the parcel, starting from the sealed package.
- If an LED light, clock or other part does not work, show this in the same uncut unboxing video.
- Share the video with us within 24 hours of delivery on WhatsApp (+91 63760 29476) or at support@classyartz.com.
- We will review the video and get back to you with the next steps.
Claims without an uncut unboxing video, or reported more than 24 hours after delivery, cannot be accepted.
About handmade pieces
All our pieces are handmade. Small variations such as minor bubbles, slight unevenness at the corners or marks from the making process are part of handmade work and are not defects. Colours on screen can also look slightly different from the real piece.
In flower and varmala preservation, every piece is made by hand with your own flowers, so the finished piece can look different from the sample design you first chose. Flowers change colour and shape as they dry and settle in resin. To keep the result close to what you want, we share the design with you step by step and continue only after your approval at each stage. Claims cannot be accepted for differences from the original sample photo.
Jurisdiction
Any dispute related to payment or products is subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
Contact
Classy Artz, P 23, Narayan Vihar, Krishna Circle, Mansarovar, Jaipur, Rajasthan 302020. WhatsApp or call +91 63760 29476, email support@classyartz.com.